Telecommunicator

The often overlooked first responders.

FCSO Telecommunicators

Telecommunicators, commonly known as dispatchers, are responsible for answering emergency (911) and non-emergency calls, accurately inputting critical information into a multifaceted computer aided dispatch (CAD) system, and rapidly determining the proper method of dissemination for a broad range of information. They also perform other duties including but not limited to: writing reports, serving subpoenas via phone, monitoring radio traffic, and performing inquiries on criminal histories and driving records. Telecommunicators must be able to multitask, to maintain a composed demeanor during stressful situations, and quickly and confidently make decisions in rapidly evolving situations.

Minimum Requirements

  • Be a citizen of the United States
  • Be at least 21 years of age
  • Be a high school graduate, or the equivalent (GED)
  • Be fingerprinted (Provided by FCSO)
  • Have a medical examination by a licensed physician (Provided by FCSO)
  • Produce a negative result on a drug screen (Provided by FCSO)
  • Not have previously committed or convicted of a felony
  • Not have committed or convicted of a Class B Misdemeanor within the last 5 years
  • Not have committed or convicted of any combination of 4 or more misdemeanors in a lifetime
  • The Forsyth County Sheriff’s Office does not discriminate on basis of sex, pregnancy, race, color, religion, nation of origin, age, sexual orientation, or disability unless a bonafide occupational qualification exists.

Telecommunicator Responsibilities

  • Answers emergency (911) phone calls and non-emergency calls from the community and other law enforcement agencies.
  • Collects information and enters it into the computer-aided-dispatch system.
  • Dispatches appropriate assistance in response to calls for service.
  • Radio-checks deputies and provides requested information.
  • Runs driver's license, registration checks, and warrant checks.
  • Enters information for AMBER or SILVER alerts.
  • Procures assistance and resources as necessary from other agencies.

Telecommunicator Starting Pay

$30,313.00 ($13.88/hr)


Benefits

Fixed shifts, generous paid time off, average 14 working days per month, contemporary equipment, training and conferences, plus County benefits.

Hiring Process

The employment process generally takes 8 – 12 weeks to complete; however, applications may remain active up to 6 months. The employment process will end upon failure of any step in the process and/or the discovery of unacceptable information.

  • Standardized Test
  • F3 and Biographical Assessment
  • Thorough Background Investigation and verification of Criminal Records
  • Credit Check
  • Orientation
  • Interview(s)
  • Polygraph Examination
  • Drug Test
  • Medical / Psychological / Cognitive Skills Examinations (Administered by FMRT)
  • Dispatch Observation Period

Join Our Team

(Click here for a brief tutorial on starting the online application process!)

Videos

Why I Dispatch

Why I Dispatch

Each dispatcher has her own story, his own reasons for choosing to be the calm voice on the other end of the phone or radio.

Dispatcher Teamwork

Dispatcher Teamwork

When you call us, you speak with one person, but there is an entire team working to ensure you get the help you need.

Dispatchers Are First Responders

Dispatchers Are First Responders

Dispatchers are first responders, technically the first to be on-scene in any situation.

Dispatch Statistics

Our dispatchers are constantly busy, working behind-the-scenes to answer phones, dispatch calls, and check on our deputies.

Dispatchers are the true first responders, technically the first on-scene at any situation. They are the eyes and ears for our deputies, and the lifeline for our citizens.

Are you ready to serve your community?

Accreditation

Commission on Accreditation for Law Enforcement Agencies

The Forsyth County Sheriff's Office is Accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA).

Contact

301 North Church Street
Winston-Salem, NC 27101

Phone: 336-917-7008
Email: jobs@fcso.us

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